Responsible Gaming

betili operates as Bangladesh's premier online betting and casino platform with a clear understanding that gambling, when not kept in check, can cause real harm. We take our duty of care seriously. Our responsible gaming programme is built around one core principle: every player deserves to make informed, voluntary decisions about how they spend their time and money on betili.

We enforce a strict 21+ age restriction across all services on the betili platform — including cricket betting, live casino, slots, crash games, and all other game types. No individual under the age of 21 may register an account, make a deposit, or place a wager on betili. This rule is non-negotiable and is enforced through identity verification checks at the point of registration and throughout the account lifecycle.

betili's responsible gaming tools are available to all registered players at any time, free of charge, directly from within your betili account or by contacting our support team at [email protected]. We encourage every player to use these tools proactively — not just when gambling feels out of control, but as a regular part of healthy play habits.

If at any point you feel that gambling is negatively affecting your finances, relationships, mental health, or daily life, we urge you to reach out to betili support immediately. We will respond with empathy and without judgment, and we will help you access the most appropriate tools and resources available.

Deposit limits are one of the most effective tools for keeping your gambling expenditure under control. betili allows you to set the following types of deposit limits on your account:

• Daily deposit limit: The maximum total amount in Bangladeshi Taka (৳) that you can deposit across all payment methods in any 24-hour rolling period.
• Weekly deposit limit: The maximum total deposit amount permitted across any consecutive 7-day period.
• Monthly deposit limit: The maximum total deposit amount permitted across any calendar month.

When you set or reduce a deposit limit, the change takes effect immediately. When you request an increase to an existing limit, betili applies a mandatory 7-day cooling-off period before the higher limit becomes active. This cooling-off period exists to protect players from impulsive decisions made during periods of heightened play.

Deposit limits apply across all payment methods available on betili, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard. You cannot circumvent a deposit limit by switching payment methods.

To set or update your deposit limit, log in to your betili account, navigate to the Account Settings section, and select Responsible Gaming. Alternatively, contact [email protected] and a member of the team will assist you.

A time-out gives you a short, structured break from gambling on betili without permanently closing your account. It is suitable for players who feel they need a brief cooling-off period — for example, after a losing streak, a stressful life event, or simply to reassess their gambling habits.

betili offers time-out periods of:

• 24 hours — a one-day pause, effective immediately on request
• 7 days — a full week away from the platform
• 30 days — a month-long break for more extended reflection

During a time-out period, you will not be able to log in to your betili account, place bets, make deposits, or access any betili games. Any pending withdrawals will continue to be processed during your time-out. betili will also suppress all marketing communications for the duration of your time-out.

Time-outs cannot be cancelled early once activated. If you feel you need a longer break after your time-out expires, we strongly encourage you to apply for a formal self-exclusion.

Self-exclusion is the strongest player protection tool available on betili. It is designed for players who have identified that their gambling has become a problem and who want a firm, enforced break from the platform. betili takes self-exclusion requests with the utmost seriousness and acts on them without delay.

betili offers the following self-exclusion periods:

• 6 months
• 1 year
• Permanent (indefinite) exclusion

Once a self-exclusion is in place, your betili account will be closed, your personal data will be removed from active marketing lists, and betili's systems will be configured to reject any new account registration attempts using the same personal details. betili will not accept a request to reverse a self-exclusion before the chosen exclusion period has fully elapsed.

For permanent self-exclusion, betili will retain only the minimum personal data required by law to prevent re-registration. No marketing communications will ever be sent to a permanently self-excluded player.

Problem gambling can develop gradually. Many players do not recognise the warning signs until the harm has already escalated. The following self-assessment checklist highlights common indicators that gambling may be becoming a problem. If you answer "yes" to three or more of these questions, we strongly encourage you to contact betili support or seek professional help.

If gambling is causing you or someone close to you distress, the most important step is to ask for help. betili's support team is trained to handle responsible gaming concerns with sensitivity and confidentiality. You will never be judged for reaching out.

betili maintains a strict 21+ age policy. No person under the age of 21 is permitted to use the betili platform in any capacity. betili verifies the age of all registered players through identity verification checks and reserves the right to request additional documentation at any time if there is any reason to suspect that an account holder may be under 21.

If you share a device — a phone, tablet, or computer — with a minor, betili strongly recommends the following precautions:

• Always log out of your betili account when you are not actively using it.
• Enable a screen lock on your device using a PIN, fingerprint, or face recognition that the minor cannot access.
• Install third-party parental control software on shared devices to restrict access to gambling-related websites and applications.
• Never share your betili login credentials with any other person, including family members.

If betili discovers that a player is under 21, the account will be immediately suspended and all funds will be held pending investigation in accordance with betili's underage gambling procedures. betili will not return deposits made by or on behalf of underage players where this would conflict with applicable legal obligations.

Gambling at betili should be a source of entertainment, not financial pressure. The following guidelines will help you keep your play in a healthy place:

• Set a budget before you play and never exceed it — use betili's deposit limit tools to enforce this automatically.
• Only gamble with money you can afford to lose. Never use rent money, utility funds, or savings earmarked for essential expenses.
• Take regular breaks. Set a time limit for each session and stick to it, even if you are winning.
• Never chase losses. Increasing your bets to recover previous losses is one of the most common pathways to problem gambling.
• Balance gambling with other activities. Cricket matches on betili are more enjoyable when they complement — rather than replace — other hobbies and social activities.
• Do not gamble under the influence of alcohol, medication, or extreme emotional states such as stress, grief, or depression.
• Treat gambling as entertainment, not income. The house edge means that over time, the vast majority of players lose more than they win. Never rely on gambling as a source of income.
• Check your account history regularly. betili provides a full transaction and betting history. Reviewing it periodically helps you stay aware of your actual spending.