Privacy Policy

This Privacy Policy ("Policy") describes how betili ("betili", "we", "us", "our") collects, uses, discloses, stores, and protects the personal information of users ("Player", "User", "you") who access or use the betili platform at https://betili.onl and all associated products and services (collectively, the "Services").

betili takes the privacy of its players seriously. We operate the betili platform primarily for adult users aged 21 and above located in Bangladesh. The personal data we collect is handled with care and processed only for the legitimate purposes described in this Policy. We do not sell your personal data to third parties for their own marketing purposes.

By registering a betili account or otherwise using the Services, you acknowledge that you have read and understood this Policy and you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the betili platform.

betili reserves the right to update this Policy at any time. When material changes are made, we will notify you by posting a prominent notice on the platform or by sending a notification to your registered contact details. Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised Policy.

betili collects personal data from you in several ways — directly when you provide it during registration or account use, automatically when you interact with the platform, and occasionally from third-party sources for the purposes of identity verification and fraud prevention.

Data you provide directly:

• Full name and date of birth
• Bangladesh mobile phone number (used for OTP verification and account communications)
• Email address (if provided during registration)
• National ID number, passport number, or other government-issued identification details (for age and identity verification)
• Payment method details, including bKash wallet number, Nagad number, Rocket number, Upay number, or bank account details used for deposits and withdrawals
• Any additional documentation submitted in connection with identity verification or dispute resolution

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session data including login timestamps, pages visited, and time spent on the platform
• Betting and gaming activity records, including wagers placed, games played, and transaction history
• Cookie identifiers and similar tracking technologies (see Section 8 for full cookie details)

Data from third-party sources:

• Identity verification data from third-party Know Your Customer (KYC) service providers
• Fraud risk signals from payment processors and anti-fraud screening tools
• Publicly available information used to verify the accuracy of registration details

betili processes your personal data only for the legitimate purposes set out below. We do not use your data for any purpose that is incompatible with the original reason it was collected.

• Account management: To create, maintain, and manage your betili account, verify your identity, and provide you with access to the Services.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate financial records.
• Legal and regulatory compliance: To meet anti-money laundering (AML) obligations, to verify that you are aged 21 or above, and to comply with any applicable legal requirements including the production of records in response to lawful requests from regulatory or law enforcement authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and any other conduct that violates these Terms or applicable law.
• Platform improvement: To analyse platform usage patterns and improve the betili user experience, game offering, and technical performance.
• Customer support: To respond to your enquiries, complaints, and support requests, and to maintain a record of our communications with you.
• Marketing communications: To send you promotional offers, tournament announcements (such as BPL or IPL promotions), and platform updates — but only where you have provided your consent and in accordance with applicable communications law. You may opt out of marketing communications at any time by contacting [email protected].
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to proactively apply or suggest player protection tools where appropriate.

betili processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing that is necessary to perform the contract between you and betili — for example, creating your account, processing your transactions, and delivering the Services you have requested.
• Legal obligation: Processing that is required for betili to comply with applicable legal requirements, including AML obligations, age verification mandates, and data retention rules imposed by law.
• Legitimate interests: Processing carried out in betili's legitimate business interests, including fraud prevention, platform security, platform analytics, and responsible gaming monitoring — provided that these interests are not overridden by your own rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in the context of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

betili does not sell, rent, or trade your personal data to any third party for their own independent commercial purposes. However, we may share your personal data with the following categories of recipient where necessary and proportionate:

• Payment service providers: Including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard — to process your financial transactions securely.
• Identity verification and KYC providers: Third-party services engaged by betili to verify your age, identity, and payment source information as required by applicable compliance obligations.
• IT and hosting service providers: Companies that provide server infrastructure, cloud storage, and platform technology services necessary to operate the betili platform.
• Anti-fraud and security services: Providers that assist betili in detecting and preventing fraudulent activity, multi-accounting, and other platform abuse.
• Legal and regulatory authorities: Regulatory bodies, law enforcement agencies, courts, and other public authorities where disclosure is required by applicable law, court order, or legal process.
• Professional advisers: Lawyers, accountants, auditors, and other professional advisers who are bound by confidentiality obligations and who assist betili with its legal, financial, and compliance obligations.

All third parties with whom betili shares personal data are required to process that data in a manner consistent with this Policy and to implement appropriate technical and organisational security measures to protect it against unauthorised access or disclosure.

betili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Account data: Retained for the duration of your active account relationship with betili and for a period of at least five years after account closure, to meet legal and audit requirements.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction, in accordance with AML record-keeping requirements.
• Identity verification documents: Copies of identity documents submitted for KYC purposes are retained for the period required by applicable law, typically a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Support communications: Records of customer support interactions are retained for a minimum of two years from the date of the relevant interaction.
• Marketing data: Contact details used for marketing communications are retained until you withdraw your consent or until betili determines that the data is no longer necessary for marketing purposes.

When personal data is no longer required for any of the purposes described in this Policy, betili will securely delete or anonymise it in accordance with our internal data management procedures.

As a betili player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact betili support at [email protected] with the subject line "Data Rights Request" and include your registered username and a description of your request.

• Right of access: You have the right to request a copy of the personal data that betili holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that betili corrects any inaccurate or incomplete personal data held about you. You may also update certain account details directly from within your betili account settings.
• Right to erasure: You may request that betili deletes your personal data where it is no longer necessary for the purposes for which it was collected, subject to betili's overriding legal obligations to retain certain records.
• Right to restrict processing: You have the right to request that betili restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of the personal data you have provided to betili in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where betili processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You have the right to object to the processing of your personal data where betili relies on legitimate interests as its legal basis, including in relation to direct marketing.

betili will respond to all data rights requests within a reasonable timeframe. In some cases, betili may need to verify your identity before acting on a request. betili reserves the right to decline requests that are manifestly unfounded, repetitive, or that would conflict with betili's legal obligations.

betili uses cookies and similar tracking technologies on the betili platform to ensure that the site functions correctly, to remember your preferences, and to help us understand how the platform is being used. A cookie is a small text file stored on your device by your browser when you visit a website.

betili uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the betili platform to function. They enable core features such as secure login sessions, session management, and fraud prevention. These cookies cannot be disabled without impairing the functionality of the platform.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how players use the betili platform — for example, which pages are visited most frequently and where users encounter errors. This information helps betili improve the platform experience.
• Functional cookies: These cookies remember your preferences and settings, such as your preferred language or display settings, to provide a more personalised experience on return visits.
• Marketing cookies: Where you have consented, these cookies track your activity on the betili platform to help us deliver more relevant promotional content. You may withdraw consent for marketing cookies at any time through your browser settings.

Most web browsers allow you to control cookies through your browser settings. You can choose to block or delete cookies; however, please note that disabling certain cookies may affect the functionality of the betili platform. For more information on managing cookies, refer to your browser's help documentation.

betili implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the betili platform
• Encrypted storage of sensitive personal and financial data at rest
• Access controls restricting internal access to personal data on a strict need-to-know basis
• Regular security assessments and vulnerability testing of the betili platform infrastructure
• Two-factor authentication options for player account access
• Staff training on data protection obligations and secure data handling procedures

While betili takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. betili cannot guarantee the absolute security of data transmitted over the internet. If you have reason to believe that your betili account has been compromised, you must contact [email protected] immediately so that betili can take appropriate protective action.

betili strictly prohibits the use of its platform by individuals under the age of 21. betili does not knowingly collect personal data from anyone under 21 years of age. If betili becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, the data will be reviewed in accordance with betili's underage gambling procedures, and the relevant data will be deleted or handled in accordance with applicable law.

If you are a parent or guardian and you believe that your child may have provided personal data to betili or created a betili account, please contact [email protected] immediately. betili will investigate and take prompt corrective action.

betili reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The most current version of this Policy will always be available at https://betili.onl/privacy-policy and will display the effective date at the top of the page.

Where changes are material — meaning they significantly affect your rights or the way betili processes your data — betili will provide advance notice through a prominent on-platform notification or by contacting you via your registered mobile number or email address. Your continued use of the betili platform after the effective date of any updated Policy constitutes your acceptance of the changes. If you do not accept the updated Policy, you must stop using the Services and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or betili's handling of your personal data, please contact the betili support team using the details below. All privacy enquiries are treated with strict confidentiality.

Email: [email protected] (plain text — not a clickable link)
Subject line: "Privacy Enquiry" or "Data Rights Request"
Response time: betili aims to acknowledge all privacy enquiries within two business days and to provide a substantive response within 30 calendar days.

betili is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with betili's response to your enquiry, you may have the right to raise a complaint with the relevant data protection authority under applicable law.